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Quality

Continuous improvement

Our commitment

Reputation is everything. We understand that if our clients are successful, we are successful. Designer Group has built a global business on the ability to deliver projects time and time again to the highest quality, and health and safety standards. By doing this, we have created trusting and long-term relationships with our clients, resulting in 80% of our work being repeat business.

We have a structure of governance from initial tender, to project handover. We understand our clients’ issues, big and small, and we are here to mitigate them. We strive for continual improvement throughout the entire organization. We don’t view problems as barriers, we see them as opportunities. This has, and always will be, the Designer Group approach.

Continuous improvement

Standing still is not an option. The only way to grow is to learn through the projects we deliver and continuously improve our processes. We use new and improved technologies to increase our efficiencies and pass these on to our clients.

Our commitment to sustaining business excellence is demonstrated by our brand new ‘Gold Standard’ initiative. This is critical business training that outlines our operational standards and process expectations. Our employees receive the best and current training to complement our ‘Gold Standard’ requirements and this cross departmental collaboration is the foundation for business improvement.

Other corporate initiatives in place include reducing our waste by using LEAN principles throughout our operations and ensuring we adopt value engineering across the full project life cycle.

Accreditations & awards

We work to the industry’s highest standards every day on every project without question. It is always an honour to be credited for providing the best service possible. We have been recognised as a leader in our industry for all areas of our business.

Here are just some of our awards and accreditations to date.

Our policy

Our quality policy is pivotal continual improvement, something which we are committed to at every level of our organisation.